Return / Refund Policy


Custom Wallpaper makes great efforts to customize and print the wallpapers as per your specific requirements. However, certain circumstances may lead you to return the product. Such instances are clearly highlighted in our Return / Refund Policy.

We request you to kindly read the Terms & Conditions stated below carefully before placing an order at

You may return the product in case of:

  • Damaged or tampered order packaging at the time of receipt.
  • Incorrect specifications in terms of size and / or design provided by you.

Return in Case of Tampered Packaging

If at the time of receipt, you find your order packaging to be open, damaged or tampered with, we strongly suggest that you DO NOT accept your order.  In such cases you must:

  • Ask the courier to take the order back.
  • Inform us immediately (within 24 hours) about the situation by sending an email to [email protected] so that we can take corrective action at the earliest.

Return in Case of Incorrect Order

If you find that the product delivered to you is incorrect and does not match the design and / or size specifications provided by you, you must:

  • Inform us about the discrepancy by sending an email to [email protected] within 24 hours of order receipt.
  • Email us a photo-proof of the discrepancy in your order within 24 hours to [email protected]
  • Send us back the order in its original shipping package within 5 working days.

Please Note: In case you want to return your damaged / incorrect / defective product back to us, you will need to bear the applicable shipping and handling costs involved in the process. Custom Wallpaper will not be liable to bear any shipping and / or handling costs involved in returning the product order back to the company. For any other query regarding our Return Policy, please call us on +918910714414 or send an email to [email protected]

Shipping Policy

At Custom Wallpaper, every order is treated as a custom order and therefore printed, packaged and shipped with great care. Through our FREE Shipping Policy, we ensure that you do not pay ANY additional shipping charges for ANY wallpaper orders placed on our website.

  • We ship our custom wallpaper anywhere in India, absolutely FREE of cost.
  • Our doorstep-delivery policy allows you to get your wallpaper delivered at the address of your choice.
  • If our shipping partners do not service your area, we inform you before printing your wallpaper and refund your payment within 5 working days.
  • All orders are dispatched within 2 working days from the date of order placement. Shipment of your order may take up to 7 working days after dispatch to reach you.
  • We ship through leading courier services that take great care while shipping your orders so that you receive them in absolutely perfect condition.

Shipping Outside India

Custom Wallpaper currently does not ship Outside India.

For any queries email us at [email protected]

Order Cancellation Policy

Every wallpaper order processed by Custom Wallpaper is treated as one-of-a-kind. However, certain situations may lead to cancellation of an order. Our Order Cancellation Policy takes into account all the clauses related to order cancellation, both by Custom Wallpaper and by the customer. We request you to kindly read the Terms & Conditions of our Order Cancellation Policy stated below carefully before placing an order at

Order Cancellation by Custom Wallpaper

Custom Wallpaper may, at times, be unable to accept certain product orders from its customers and may need to cancel the same.
The company reserves the sole right to refuse or cancel any order, for any reason. Some situations that may result in a customer's order getting cancelled include:

  • Limitations on the quantity available for purchase
  • Inaccuracies or errors in product or pricing information
  • Issues identified by our credit & fraud avoidance team
  • Request for printing of any illegal or pornographic images

Custom Wallpaper may require additional verifications or information before accepting any order.

We will contact you through email or phone if your order is cancelled or if additional information is required to accept your order.
If your order is cancelled by us after your Debit/Credit card has been charged, the said amount will be returned back to your Card Account within 5 working days.

Order Cancellation by the Customer

  • Since all orders are one-of-a-kind and processed, printed and dispatched on-demand only after due confirmation by the customer, Custom Wallpaper does not offer the provision to cancel an order once it is confirmed and paid for by the customer.
  • The customer agrees not to dispute the decision made by Custom Wallpaper and accept the decision regarding the cancellation.
  • In keeping with the above stated terms as well as the terms of its Refund Policy, Custom Wallpaper is not liable to refund any payments made by a customer against an order that he/she wishes to cancel.

For any other query regarding our Return Policy, please call us on +918910714414 or send us an email at [email protected]

Promotion Policies

  • Offers are open for residents of India only.
  • Offers are not transferable.
  • Offers cannot be clubbed together.
  • The promotions are governed by the laws of India and any disputes arising out these are subject to the jurisdiction of the courts of Kolkata only.
  • Failure by Custom Wallpaper to enforce any of these rules in any instance(s) shall not give rise to any claim by any person.